Over the weekend, I stopped at Costco to do some shopping. Whenever I stop at Costco, I like to pick up a few bottles of wine. I typically purchase something I know (this time it was a Ravenswood Zinfindel — yummy) and something I don't know about. My wildcard purchase this time was a 2000 vintage Merlot from Colvin Vineyards.
I decided to open a bottle for Sunday dinner, and I went with the Colvin Merlot. I knew something was wrong off the bat, it didn't smell right; it had the smell of wet leather. It tasted horrible. The wine had gone bad somewhere along the line and it was simply undrinkable.
After tasting it, I decided to contact the vintner. So I hopped on the web and popped to their home page. It seems the 2000 Merlot actually won some awards. Bummer the bottle I got went bad. I went to their contact form, retrieved the contact email address, and wrote an email letting him know of my experience, that I figured it was a bad bottle, and sent the message. Then I dumped the bottle down the drain.
This morning, I had an email from Mark Colvin, the owner, proprietor and head wine-dude-ologist (I think that's the term) with the following message:
Sorry to hear of your flawed bottle experience. That vintage of Merlot is sold out and was well received, but does not guarantee that an occasional bottle will be out of whack. It happens to all wine, even the most expensive and highly regarded.
If you send your address I will be happy to send a 2001 Walla Walla Merlot. While I am dismayed when one of these bottles pop up, I have to remember it is a part of the business and do whatever it takes to make it right.
I was down on the winery. I figured they had decent wine, but I didn't want to risk buying another bum bottle. Mr. Colvin's email and offer wasn't entirely expected, but boy was it appreciated. Depending on how the next round goes, his winery could be on my list of wineries to look for when I'm looking for a bottle of wine.